Shopping
How do I shop?
Register or log in, browse products, and add items to your cart using the quantity selector and the Add to Cart button. Review your cart at any time by clicking the cart icon in the top-right corner. When ready, submit your order.
What is the inventory availability status?
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In Stock — Available and ready to ship.
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Back Order — On re-order. Back-ordered items ship together once all items are available. You are charged at time of shipment. Questions? Contact aws@canarymarketing.com or call 971.230.2305 (Mon–Fri, 8:00 a.m. – 5:00 p.m. PST).
What payment methods are accepted?
Credit card for orders under $1,000. Purchase Order for orders over $1,000.
Is sales tax collected?
Yes, where required under federal and state law.
Shipping
How does shipping work?
US Orders
All orders ship UPS ground from California. Shipping charges are calculated at checkout. Need expedited shipping? Email aws@canarymarketing.com.
International Orders (under $1,000)
Shipping and taxes are calculated at checkout. Orders ship DDP (delivered duties paid) — no taxes will be collected upon delivery. If UPS contacts you requesting payment, email aws@canarymarketing.com. Watch for communications from UPS to help clear customs.
International Orders (over $1,000)
Place your order online. Shipping, taxes, and broker fees will not be calculated at checkout. We will provide a formal quote before processing. Your order will not ship until the quote is approved. Contact aws@canarymarketing.com with questions.
Will I be responsible for duty and taxes?
No. All orders ship from the U.S. and are delivered duty paid. If the carrier contacts you requesting payment, reach out to aws@canarymarketing.com.
What is the typical turnaround time?
Orders generally ship within 48 hours.
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US transit: 2–7 days
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International transit: 5–15 days
During high-volume periods and holiday seasons, allow up to 7–10 business days for processing before shipment. To expedite, contact aws@canarymarketing.com.
When will I receive tracking information?
You will receive an email with tracking details once your order ships.
How do I change my shipping address?
If your order has not shipped, email aws@canarymarketing.com with your order number in the subject line.
Can I have items drop-shipped to a customer?
Yes. Enter the customer’s name and address in the shipping address field. No pricing or billing information will appear on the packing slip. For more than 10 drop-ship addresses, contact aws@canarymarketing.com.
I’m outside the U.S. — will I be charged in my local currency?
Pricing displays in USD. Your credit card processor will convert to your local currency, which will be reflected on your bank/credit card statement.
Orders
Can I place orders for business use?
Yes. For corporate purchases via PO, contact aws@canarymarketing.com for a formal quote. Once approved, we place the order on your behalf.
Can I place personal orders?
Yes. The store is available for both personal and business purchases.
Can I place a custom order?
Yes. Items can be customized — please be mindful of AWS brand guidelines. Email aws@canarymarketing.com for custom orders and special projects.
What if I need a high quantity for an event?
Contact aws@canarymarketing.com for a quantity quote on event-specific products.
Can I make changes to or cancel my order?
Orders cannot be modified after submission. If you need to cancel, email aws@canarymarketing.com — cancellations are only possible before shipment. During high-volume periods, cancellations may not be accommodated and you will need to initiate a return instead.
Returns
What is the return policy?
All sales are final. Merchandise cannot be returned or exchanged.
Please review your order carefully before submitting. If you have questions about a product before purchasing, contact aws@canarymarketing.com.
Customer Support
Still have questions?
Contact us at aws@canarymarketing.com.
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Hours: Monday–Friday, 8:00 a.m. – 5:00 p.m. PST
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Phone: 971.230.2305
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Email: aws@canarymarketing.com